IMPORTANT NOTICE TO THE CUSTOMER
The customer is responsible for informing the appropriate persons, including any third
party, of these receiving instructions. The appropriate persons are those responsible for
safely and correctly receiving shipments from our company.
IMPORTANT NOTICE TO THE RECEIVER
The receiver is responsible for safely and correctly receiving shipments. Shipments
are carefully packed and released in perfect condition. If the receiver signs the receiving
paperwork (carriers delivery receipt) to accept a shipment without correctly following
our receiving instructions, they do so at their own risk.
All claims for loss, shortage, or damage on shipments sent fob origin must be made against
the carrier directly by the receiver or customer. Contact Precision Glass Bending regarding
claims against a carrier for loss, damage, or shortage on shipments sent fob destination.
Delivery charges on shipments sent fob destination include shipping, insurance, and logistics.
However, an insurance claim for damage or shortage filed against a carrier on an incorrectly
received shipment is rarely successful. Under no circumstances will Precision Glass Bending
accept responsibility for any shortage or damage on incorrectly received shipments.
Complete the steps for PROPER INSPECTION and make any required notations BEFORE
ACCEPTING this shipment. To be considered valid, any and all notations must appear on every
copy of the receiving paperwork (carriers delivery receipt) and be signed by the releasing agent
(carriers driver) and initialed by the receiver. If the shipment is refused, do NOT sign the
receiving paperwork (carriers delivery receipt). The shipment is considered ACCEPTED IN
PERFECT CONDITION, except for any valid notations resulting from a proper inspection,
when the receiver signs the receiving paperwork (carriers delivery receipt).
If you have any questions or concerns regarding receiving, including safe unpacking,
please contact Precision Glass Bending.
STEPS FOR PROPER INSPECTION
1) Inspect the outside of every carton in shipment for mishandling. Make notations of any
damage to the packaging. Examples of damage include punctures, crushes, scrapes,
broken boards, & other visible damage.
2) Inspect the 'Tip-n-Tell' indicator located on the side of every carton in the shipment.
Make notations of any indicator that has been removed or shows blue indicating a carton
has been incorrectly tipped over.
3) In rare cases of total loss or a safety hazard, the receiver may refuse the entire shipment.
In such a case, do not unpack the glass and conclude the inspection with a notation of the
date and the specific reason for refusal. The receiver may incur extra costs if any undamaged
content not presenting a safety hazard is refused.
4) Safely unpack and inspect the contents of every carton in the shipment. A claim for
concealed damage filed against a carrier after signed acceptance is rarely successful.
Make notations of any shortage (the absence of content listed on the shipment packing list)
or damage including breakage, cracks, fractures, chipped edges, deep scratches or scuffs.
To be considered valid, these notations must reference the quantity, identity and damage
or shortage specifics of all affected content.
SAFE UNPACKING
Always inspect glass for damage before handling. Use safety and health practices
appropriate for glass including proper personal protective equipment for the hands,
feet, head, and eyes. Damaged glass presenting a hazard must be safely discarded.
Every carton is marked with a warning tag indicating the appropriate side from which
to open the carton. If the tag is missing at time of receiving, please contact Precision
Glass Bending for assistance in identifying the appropriate side for opening.
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Before opening, always lean carton against a wall
or other solid support to prevent glass
falling forward. Support raised carton bottom with wooden blocks
or wedges. Failure to
observe these precautions may result in glass falling forward, which
can cause severe
injury. Cartons must be blocked or wedged before carefully removing
indicated side
and any bracing boards to access glass.
GLASS CARE INSTRUCTIONS
Important information on the storage, handling, installation, cleaning,
and maintenance
of glass is provided in our glass care instructions, available from
our website or by written
request. Additional information and appropriate safety & health
practices for glass as
promulgated by the industry are available from professional associations
such as GANA
Glass Association of North America.
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